Shipping & Return Policy

Shipping Policy

US Domestic

Item(s) purchased will be shipped as soon as they are processed and may arrive in multiple boxes on different days.

We offer free shipping for orders of $50 or more.  For orders of less than $50, we charge $5.99 flat rate shipping for ground service.

For express delivery option or delivery to Alaska and Hawaii, please contact us directly at and we will get back to you within in one business day with the cost of shipment.


Item(s) purchased from Canada will be delivered by USPS, except for Alzip Playmats which will be shipped by UPS due to size restrictions.

Customer will be responsible for any custom duties/taxes if there are any.  Please note that UPS may charge custom brokerage fees, for which customer will be also responsible for.  For further information, please feel free to contact us.

Shipping charge to Canada is based on the shipping weight of the products.  Please ensure to select "Canada" as shipping options when you check out.


Returns Policy 

We want you to be happy with your purchases and your shopping experience.

If you are dissatisfied with an item, you may return it for a refund for full value within 14 days of your purchase.  The item must be new or unused, in original and resalable condition, with all original tags.  We may charge restocking fees if items are opened or damaged.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are not-refundable. 

In the case of a manufacturer defect covered by manufacturer warranty policy, we will issue full refund or exchange the product.  Please email our customer service department at or call us at 1-855-693-2088.